Terms and Conditions Policy & Refund Policy

These policies explain the rules for using our website and services, and how refunds are handled for Cashew Solutions, OPC ("we," "us," or "our"). By engaging our services, you agree to the policies below.

Terms and Conditions Policy

1. Scope of Services

We provide software consulting and related professional services. The specific scope, timeline, deliverables, and fees are defined in a written proposal, statement of work, or agreement.

2. Client Responsibilities

• Provide accurate project requirements, materials, and approvals in a timely manner.
• Assign a point of contact for decisions and feedback.
• Ensure legal rights to all data, assets, and content shared with us.

3. Fees and Payment

• Fees, billing schedule, and payment terms are stated in your agreement or invoice.
• Payments are due based on the listed due date unless otherwise agreed in writing.
• Late payments may pause delivery timelines and ongoing support until payments are current.

4. Intellectual Property

Unless otherwise stated in your agreement, pre-existing tools, templates, and know-how remain our property. Final deliverables are transferred or licensed according to the signed project agreement after applicable payments are completed.

5. Confidentiality

Both parties agree to protect confidential information and use it only for project-related purposes, except where disclosure is required by law.

6. Warranties and Liability

Services are provided on a professional best-effort basis. To the extent permitted by law, we disclaim implied warranties and limit liability to the amount paid for the specific services giving rise to a claim.

7. Termination

Either party may terminate an engagement according to the agreement terms. Client remains responsible for work performed, approved milestones, and non-cancelable costs incurred up to the termination date.

8. Policy Updates

We may revise this page from time to time. The latest version and effective date posted here apply to new engagements and, where legally allowed, ongoing services.

Refund Policy

1. General Policy

Because consulting and delivery work is time-based and milestone-based, payments for completed work, consumed hours, and delivered milestones are generally non-refundable.

2. Eligible Refund Situations

A partial refund may be considered when one of the following applies:

• A duplicate payment was made in error.
• A payment was processed for work that had not started and no resources were allocated.
• We are unable to begin the project within an agreed start period and you choose to cancel.

3. Non-Refundable Items

• Completed consulting sessions, workshops, or engineering work.
• Approved milestones, delivered code, reports, or documentation.
• Third-party costs (licenses, cloud fees, transaction fees, or vendor charges) already incurred.

4. How to Request a Refund

Send a request to support@cashews.ph within 7 calendar days of the payment date and include your invoice number, payment receipt, and reason for request.

5. Review Timeline

We review refund requests within 10 business days. If approved, refunds are returned through the original payment method whenever possible and may take additional processing time by banks or payment providers.

Contact Us

For questions about these policies, contact us at support@cashews.ph.